Social media has become an important part of pretty much all businesses, including traditional brick and mortar businesses and online businesses. However, social media has become increasingly important for people that work in SEO, since social media is being used differently by many companies to find their target audience.

Individuals that work in SEO have also seen major changes that have likely affected the way that they work, giving them even more incentive to utilize social media as an outlet for creating and getting work.

Google Algorithm Updates

Google Panda and subsequent updates have had a major impact on people that work in SEO. Recent changes to Google Penguin and Panda have been put in place to penalize companies and individuals that produce fast, low-quality content just to fit in keywords that are popular in searches and on social media sites like Facebook, Twitter and Google+. Many major sites labeled as content mills – sites that employed writers to write on a variety of topics based on a particular keyword – were penalized the most. However, these algorithm updates also affected bloggers and people that make their living doing SEO work for private companies.

Local SEO

Local SEO has become more and more important since Google changed its algorithm, and it has become very popular with many businesses because it allows them to find only clients or customers in their area that fit their criteria. That means more focused marketing, which can result in more business at a reduced cost for many businesses. Many businesses use SEO writers to create local content for their Facebook, Twitter or Google+ pages to help them attract clients.

While writing for social media isn’t that much different than writing for a blog, understanding what works best on sites like Facebook and Twitter – which has a letter counter restriction – can help you do your best work.

Social Media Affects Ranking

After Google algorithm changes, social media rankings have become more and more important to businesses and writers that use SEO to drive traffic to their blog or website. This is because Google put more importance on organic links and mentions of a certain keyword or brand than on many other websites. The more people are talking about your product or business on social media sites like Google+ and Facebook, the higher your ranking will be. That’s why writing for social media sites has become so popular among SEO content producers.

Social media numbers should also be viewed in conjunction with more traditional page rankings and backlinks.

Apps Are Your Friend

Apps designed to help you create quality posts for social media sites like HootSuite also allow you to monitor how your post is doing and how many people are looking at and sharing your information.

HootSuite also allows you to publish your content across various networks in a safe, secure manner that is very user friendly for most SEO content creators.

Another app that’s popular among SEO content producers is BufferApp, which allows you to create posts in advance and share them on social media sites throughout the day. BufferApp also works with your email provider so that you can share updates through your e-mail system if you’re on the go. While there are certain restrictions with BufferApp about how many posts you can create in advance, most people won’t ever reach the limit, making it a very efficient tool.

Pingraphy works sort of like BufferApp, but it’s designed for both business and personal users of Pinterest. Pingraphy allows you to disperse your pins throughout the day so that you don’t bombard your followers all at once. Using Pingraphy also allows you to post during peak hours when you know your followers will be ready to look at the items that you’re posting.

If you’re doing SEO content work on social media sites, these useful apps can make it much easier to share what you want to share, when you want to share it. They can also help you to reach more of your target audience by allowing you to create more content. Using apps also means that you don’t have to sit at your desk all day updating Twitter and Facebook.

Today’s Guest Blog Post courtesy of Marcela De Vivo:

Marcela De Vivo is a freelance writer in the Los Angeles area, specializing in articles about the best blog content, SEO, and moving blogs to WordPress.

Business owners keeping track of their website rankings in Google this year no doubt noticed some changes. For one, the Penguin update in April targeted websites considered spammy. Subsequent updates to Penguin and Panda targeted duplicate content, keyword stuffing, and links from untrusted or non-valuable sources.

While it’s become easy to blame the search engine for drops in rankings and traffic, it’s a good time for site owners to evaluate their on-page content and the off-page work they’ve done. Since the hits just keep on coming, here are a few tips on how to keep your site in tip-top shape against the march of algorithm updates.

Duplicate Content

Sites with duplicate content took a big hit this year. Even if you’ve combed your site making sure no two sentences are the same, there is still a chance that you’re being hit for duplicate content. One of our clients is meticulous about content and posts a few times a week. This much original content usually helps a website, but their site was heading the other direction in the rankings. After going through the clients Webmaster Tools, we found that the issue was in the blog. While the content was original to their site, some of the paragraphs were being taken from other areas of the web, which confuses search engines as to which content is the real source.  The solution was adding rel canonicals to the pages of the blog to alert the search engines to the source of the content. Since we were dealing with a WordPress site, there is a handy plugin called “Canonical Urls”, free to download, that we installed to fix the issue. Duplicate content is a target for these recent updates, so start with Webmaster Tools and see if your site is at risk for a hit, and take care of it before you get nailed.

Link Sources

A big part of traditional link building over the last few years has been finding the balance between strategic keywords and  the official business name in anchor text in links across the web. These updates have made this balance even more delicate. In fact, an excess of links with keyword anchor texts can actually harm the site now. Sites that have taken a hit are sites that have a ton of links pointed to their homepage exclusively, with link anchor texts containing the keywords they were trying to rank for. So if this was your strategy before, hopefully you’ve already adjusted it. It’s a better practice to have anchor texts read the business name, and as a rule, have links pointing to other pages of the site. Your website will benefit from stronger inner pages.

Of course, the Google algorithm is constantly changing. The SERP looks completely different today from how it looked a year ago. You can learn about each of these changes here. Evolving Interactive does our best to stay ahead of each change by following best SEO practices, which makes these changes less jarring when they happen. If your site needs an SEO makeover, contact an analyst today at 312-454-4550. And stay tuned for more news from the Evolving Interactive blog.

If you’re a business owner even slightly aware of your online local business presence, you have noticed some changes in the local world over these last few months. Not all of these changes are for the better (I’m squarely looking at you Google).  I want to talk briefly about what these changes could mean in the next few months.

Google – Let’s get the big one out of the way first. A few months ago Google made the change from its Google Places platform, a platform we all knew and …well we knew it. They started migrating thousands and thousands of businesses to the new Google Plus Local platform. To Google’s credit, most made the transition smoothly, with the accurate description, NAP (name, address, and phone number), and photos making the switch. Getting to the profile isn’t as easy as it used to be, however. It isn’t a matter of clicking on the teardrop and seeing all of the business info. Now, once you click on the teardrop, you are taken to the maps page. When you click on the listing on the map, and ask for more info, then you are taken to the new Google Plus Local page for the business.

That’s if your business made the cut. Since the transition, hundreds of business owners have flooded the forums and help blogs looking for a solution. The switch has left these businesses in the cold, with the dreaded message “We Currently Do Not Support This Location.” If you see this message, your options are limited, and response from Google’s “Help Team” has been vague at best. We have run into this issue a few times already, and after two months of trying different strategies, attempting to contact sources that could help, and just plain waiting; it seems that waiting is going to be the way to go.

The problem is that Google bit off a bit more than it could chew, trying to migrate every business with an established local listing to the new platform. We are hoping that the issue will be resolved soon, and we hope to be posting about how to claim and update your Google Plus local listing in no time.

Every cloud has a silver lining, and this lining comes courtesy of Yahoo and Bing. While combined, neither has the traffic that Google boasts. But both have revamped their local listing platforms to be more user friendly. It’s easier than ever for business owners to find and claim their listings, especially with Yahoo. While these offer little consolation to a company that has disappeared from Google’s local results, I encourage business owners to continue finding directories and submitting their business to them. There are plenty of sites like Yelp, Insider Pages, and Merchant Circle that will accept your business and send local signals to search engines when an inquiry is entered. In the meantime, while Google is figuring out a way to sort out all of its local issues, continue to find new ways to get your business out there.

Evolving Interactive offers local optimization services for small and medium businesses. Our analysts work closely with businesses to develop their online business across a range of local business directories and aggregaters. If you’re interested in learning more about local optimization for your business, call Evolving Interactive today.

Yesterday, Google made a pretty big change to their local business pages. That is to say, they removed them. As of this morning, all of the local pages are in transition to a new page hosted by the Google + platform. Google has several reasons for making the change, which they explain will create a simpler experience for customers. This simpler experience includes a more proficient rating system, using ratings from Zagat when applicable. Google says it will also make it easier for searchers to leave reviews and recommend businesses to the friends in their circles while logged in to their Google Plus account.

The transition seems to be fairly smooth in terms of bringing over content, though for now it is still recommended that business owners manage their listing through the Places for Business. Right now, the changes have created new plus pages for the business that you can navigate to through the maps listing. For businesses that already have created and manage a local Google Plus page, Google’s instructions is to “hold tight” for updates on how to link the two pages together.

The change will not make a huge difference to customers / searchers in terms of their searching habits. If anything, the move to this new platform should make finding the right places easier, offering more insight on recommendations and reviews, as well as personal “plusses” from those in their circles (if they are signed into their Google account). For business owners, it will require more effort. Whereas before it was enough for owners to claim, optimize, and manage their places page; Google Plus has plenty of bells and whistles to enhance listings. It will be to the owner’s benefit to add content and find ways to get the page out there. In addition, this Local Plus page will count as an indexed page, meaning it will show up as a search result.

Stay tuned to the Evolving Interactive blog for more information on the transition to Google Plus Local, including optimization tips and important notes.

In the meantime, here are some resources to help you better understand the transition.

Search Engine Land

Blumenthal’s Blog

Google and Your Business

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Recently, one of our customers asked me about Google and Yelp reviews, and how you can get them to show more prominently. This is a great question, as these interactions from customers can factor into and appear alongside your business name on the search results. It’s more than good SEO, it’s good for business to see other customers excited about your company.  Here are some tips for featuring reviews, and how to handle the good, the bad, and the ugly.

Encourage Satisfied Customers to Leave Reviews

It seems like a no brainer, but you can see why this gets overlooked. The job is done, the business is paid, it’s all wrapped up nicely. But what about next time? If your customer is happy with you, approach this with two methods of thinking. Create leave-behinds, a pamphlet-card or handout with your company contact info. On the other side, offer something to the customer in exchange for a review on Google or Yelp. Maybe 10% off the next repair, a free cookie, something that will not only make them a return customer, but encourage them to get on the web and talk about your company.  A positive review goes a long way in terms of boosting your branding to other customers and the search engines.

Respond to The Negative Reviews

Not every review you get will be a good one. In fact, I’ve heard a satisfied customer tells maybe 4 people, and a disgruntled one will tell more than 12. If a customer is upset enough to take to the web, you’re going to want to deal with it head on (line). Yelp graciously allows business owners to respond to the individual reviews, giving you a chance to explain your case. Angry customers tend to exaggerate, and customers will understand that nobody’s perfect. So despite the negative press and insults being hurled your way on your profile, show compassion and respect, and you can turn this into a positive. The best way is to apologize for their negative experience, and explain what went wrong. Offer the customer a direct line to speak to someone that can help them, and maybe even a discount on the next service, or refund for their current issue. Potential customers will like that your company cares enough to interact and offer a solution.

Burying Bad Reviews

I’ve gotten this question a few times. Yelp is sensitive to fake reviews, either to give companies a five-star boost, or to destroy a company’s reputation. It isn’t always accurate though, and we’ve seen perfectly legitimate reviews get filtered down into no-man’s land. There isn’t really an easy way to combat this. If you’re getting too many 5 star reviews, Yelp will take factors into consideration to decide whether or not it’s legitimate. Is the Yelper a new member? Has the Yelper reviewed only select companies, and given them all glowing reviews? This is why we want you to encourage your real customers to leave real reviews, and why we want you to respond to the negative ones. Plus, fake reviews are in the spotlight, and not in a good way. It goes against Google’s  Terms of Service and can lead to penalties.

So whether your customers are interacting with your business through reviews on Google or Yelp, or through social sites like Facebook and Twitter, the important thing is that your customers care enough to talk about it. With a little boost to this idea, you can help your business reach new potential customers.

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